Cancellations & No-Shows

BATA's No Show and Excessive Cancellation Policy helps to improve BATA's on-demand and dial-a-ride services by trying to limit no-shows and cancellations that can disrupt service schedules and inconvenience other passengers. Click HERE to read BATA's full No-Show Policy details. Updated: 06.21.25

 

Procedures

Link passengers must be at their designated pickup location and ready to travel 15 minutes before or after the scheduled pickup time - this is known as the "Be Ready Window." Any passenger who is not present and ready to board the bus within 3 minutes of arrival will be considered a no-show.

 

Village Loop/Flex Route Deviation passengers must be ready to board the bus upon arrival with no waiting period. Those not ready to board will be considered a no-show.

 

No-Shows

If a passenger fails to show up for three (3) or more rides within one calendar month, these rides are documented as no-shows.  Other riders cannot get the rides they need when there are no-shows.

Three (3) no-shows in a calendar month may lead to suspension of LINK services.  Longer suspensions will be applied for subsequent violations.

Violation Suspension
1st 30 days
2nd 60 days
3rd 90 days

Passengers may be sent warning notices or a suspension letter if a pattern of documented no-show incidents occur.

 

Excessive Cancellations

A passenger may not cancel eight (8) or more rides within two (2) hours of the scheduled ride in one calendar month. These late cancellations are documented as no-shows. Excessive cancellations impact on other passengers who are denied rides unnecessarily.  Passengers may be sent warning notices if a pattern of documented cancellations occurs in any given month and may receive a suspension from LINK services for any additional cancellations within the two-hour window. 

Violation Suspension
1st 30 days
2nd 60 days
3rd 90 days

 

Violations are cleared from a rider's record after 6 months if there are no further violations.