Passenger Code of Conduct


Thank You for Choosing BATA

To maintain a safe and comfortable environment for all BATA passengers, we ask that all riders adhere to BATA's Code of Conduct. Enjoy your ride and thank you in advance for being a respectful BATA rider. 

Respectful Rider Code of Conduct

To ensure a safe and comfortable ride, BATA asks that all passengers adhere to the following:
  • Help expedite the boarding process by having exact fare or pass ready and moving quickly to your seat.
  • Please understand the transportation of bicycles is limited to the number accommodated by exterior racks. Bicycles are not allowed inside the bus.
  • Show consideration and respect for other passengers and their environment:

o   Limit carry-on bags to what you can carry in a single trip and store them securely at your feet.

o   Use headphones.

o   Clean up after yourself.

  • Collapse strollers, or similar wheeled devices, and store under your seat.
  • Be considerate of older passengers, pregnant women, and individuals with special needs if they require seating.
  • Appropriate clothing is necessary, including a shirt and shoes.
  • Avoid strong scents.

The following is not allowed on any BATA buses and property:

  • Consuming or possessing alcohol, and/or illegal substances.
  • Smoking of any substance or use of smokeless tobacco.
  • Possession of hazardous or dangerous items, including weapons.
  • Disruption of a safe and comfortable environment by behaving loudly, using bad language or acting offensively to fellow passengers or BATA staff.
  • Blocking aisles with objects or activities such as skateboarding.
  • Throwing objects inside or out of windows.
  • Dangling body parts or other objects out of windows.
  • Loitering, soliciting or panhandling.
  • Larceny, theft or handling of other people's belongings.
  • Encroaching on a passenger’s personal space, including touching without consent.
  • Animals, with the exception of service animals, are allowed only in a cage that fits on the passenger's lap, or on the floor in front of or under the rider’s seat.
  • Improper dress or hygiene (body odor, no shoes or shirt, etc.)
  • Persons with exposed body parts or body fluids pose a serious health risk. Those in this condition will be removed or denied access to the bus. This includes, but is not limited to, indecent exposure, bodily eliminations (urination), spitting, and blood.
  • To ensure the safety of all BATA passengers, BATA reserves the right to remove or deny service to any passenger who threatens the safety of themselves or others.
  • BATA will not tolerate any type of violence, threats, intimidation, destruction of property or insubordination. BATA has the right to refuse service and remove passengers when appropriate.


Denial of Services Policy


Updated: 11.26.18