2023 Customer Satisfaction Survey


BATA’s 2023 Customer Satisfaction Survey is now live. Please take a moment to share your feedback on how we’re doing and what improvements you’d like to see moving forward. We appreciate and value your feedback.


The objective of this survey is to understand how satisfied you are with our transit service and why you are using public transit. Your answers will help us ensure the quality of our current public transportation services. 


2023 Customer Satisfaction Survey Link


Complete the survey and enter for a chance to win a BATA 31-Day Commuter Pass!


Thank you for your time! For more information on the survey, please contact BATA at 231.941.2324 or info@bata.net.



Updated: 08.31.23