ADA Complementary Paratransit Plan

Title II and III of the American Disability Act of 1990 (ADA) provides that no entity shall discriminate against an individual with a disability in connection with the provision of transportation services.  The law sets forth specific requirements for vehicle and facility accessibility and the provision of service, including access to fixed route bus and complementary paratransit service.  BATA is committed to providing safe and reliable transportation to all people without discrimination based on disabilities.

BATA’s Responsibility

If BATA receives a complaint regarding discrimination against an individual under the ADA, we will respond within 30-days of receiving the complaint and will work to resolve the issue with the complainant as quickly as possible.  This may involve legal assistance and/or mediation.  We will document all of the process including the resolution and will notify our MDOT project manager of the complaint and the resolution.  We will keep the complaint and all related documents on file for at least one year.  We will keep a summary of all complaints filed for at least five years.  Records will be made available to MDOT upon request.

Updated: August 2017